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MH Adventure Terms & Conditions: Shop

We may at any time change these Terms and Conditions, if so, they will take effect on the date they are posted on our website. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

There may be legal notices on other areas of this Website that relate to your use of this Website, such as our Privacy Policy and our Security Policy, all of which will, together with these Terms and Conditions govern your use of this Website.


By accessing/ browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time.

By purchasing an item advertised on this website and/or by completing the registration process to become a member of, you agree to be bound by these Terms and Conditions. may amend these Terms and Conditions from time to time. Any amendments made will become effective immediately.

Copyrights & Restrictions

All material on this site, including, but not limited to illustrations, images, audio clips and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned by MH Adventure and its related companies.

Material on this website is solely for your personal, non-commercial use. Other than material specifically listed in the download’s pages, any material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of MH Adventure.


MH Adventure takes great pride in the quality and reliability of its goods. All products are warrantied from the date of purchase to the original product & owner against manufacturing defects in materials and workmanship.

Our warranty doesn’t override your standard regional consumer guarantees.

MH Adventure reserves the right to determine between manufacturing defects in materials and workmanship and normal wear-and-tear / accidental damage / improper care / negligence or the natural breakdown of colours and materials over extended time and use.

All warranty claims must be submitted with an order no./proof of purchase & high-resolution photos.



We offer a 30 day returns policy on all our products, so if you need to return any items, please follow this easy ……. step process.

  • Use the contact form to state the items you wish to return, the order No. and the reason for return
  • Dispatch the parcel with a courier of your choosing
  • Once your return has been received and checked, we will issue the refund within 7 days. 

Please note that we only refund the value of the products returned, no additional charges will be refunded.

Return items must be in original packaging whilst still accompanied by all related accessories and instruction booklets to be accepted as a return. They must also be in as new condition, unused, clean and with all of their tags attached (If applicable). Please do not attachment any stamps or labels to the product packaging as this will invalidate your return. No refund will be issued for items that are returned incomplete, damaged or soiled.

All returns are thoroughly inspected on arrival, and if all the above conditions are met, a refund will be issued for the returned products within 7 business days. All Refunds are credited back to the form of payment used for the original purchase.

Please note that customised merchandise cannot be returned. This includes a change of product on any item from the standard. the only exception to this is where we are merely supplying a different item and not actual fixating a new alternative.





Small Packages

Orders placed before 12pm will be dispatched within 24 Hours. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. 

Please note that these are estimated delivery times provided by our carriers and cannot be guaranteed by MH Adventure 

If your order has not arrived within the estimated delivery time, please contact us via our contact form for an update.


Large Packages

The delivery information for large packages is the same as the small packages except for the following points:

Orders placed before 12pm will be dispatched with 48 hours.

Please be aware that due the size of large items there will need to be someone at the address to receive the package.


Gift Vouchers/ Coupon Codes

Gift Vouchers and Coupon Codes are not redeemable for cash and can only be redeemed via our website

Neither the vouchers nor coupons have an expiry date.


At MH Adventure your privacy is always protected, and we can assure you that none of your personal information with we supplied to any third parties. requires collection of your personal information such as name, delivery address, contact details (phone numbers, email address) and credit card details to ensure the fulfilment of orders.

The information stated above may also be used to inform you of additional products, services and specials. Any material you receive will include a method in which you will be able to opt out from receiving these types of marketing material. For more information click here.


Security and protection of sensitive information is of extreme importance at MH Adventure. MH Adventure is a secure site using the industry standard of encryption technology SSL to guarantee security and uses an encrypted and secure system to process credit cards.

Information on the website Whilst every effort is made to update the information contained on this website, neither MH Adventure or any affiliated business makes any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website.

MH Adventure reserves the right at any time to change or discontinue without notice, any product, aspect or feature of this website.


Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the MH Adventure

External Links

Any external links found on this website are purely for your convenience. However, they are beyond the control of MH Adventure and hence in no way represent MH Adventure.

When using these external links please refer to the terms and conditions for that website specifically.

Disclaimer of Liability

MH Adventure shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system.

Early Access Promotions & Competitions

By registering for any of our promotions, competitions or special offers, registrants agree and accept that their personal data may be used for direct marketing purposes by MH Adventure and agree to receiving news and/or promotional offers or other marketing materials. Participants may opt out of this at any time.

Notify Me (When product is back in stock)

 The purpose of our ‘notify me’ service is to supply our customers and visitors with information regarding when the product/ service you require is available for supply/purchase. By subscribing to our ‘Notify me’ service you agree to subscription of marketing email and back in stock emails, as applicable by MH Adventure.

Any personal information we collect from use of the ‘Notify Me’ service by you will be dealt with accordingly in line with our Privacy Policy.


By supplying us with any files it is for a competition, warranty claim or any other means, you are giving us permission to use in our marketing and social media, unless you ask us not to. Should you provide any files used in this way, we will not supply your name in the marketing or social media.

Consumer Contract Regulations (CCR)

What are the Consumer Contract Regulations?
Under the “Consumer Contract Regulations”, you have the right to cancel an order for goods made at a distance. These rights start from the moment you place your order and ends 14 days from the day you receive your goods.

Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your Right to a Refund under CCR
You may get a refund within 14 days of either, the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery
The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost.

There are some circumstances where the Consumer Contracts Regulations does not give you a right to cancel.
These include CDs, DVDs or software if you’ve broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that have been broken or tampered with, e.g. Personal Protective Equipment (PPE).

MH Adventure Terms of Service: Consultations

Time Slots

All consultations will have a minimum of 1 hour allocated to them, should this time be required. 

If the staff member who the consultation is booked with is available for more than an hour then the maximum consultation time will be flexible, however this is at the discretion of the staff member and shall be agreed with the customer either in advance or during the consultation, prior or at the end of the allocated time frame for the booking.

Cancellations/ Compensation

Should we as a company be unable to make the consultation, we will offer the soonest possible alternative to the original date and time booked. We will also provide some for of relevant compensation to the customer.

The compensation options that a customer will receive will be one of the following:

  • A % discount coupon – applicable to any item which is priced from RRP to a maximum of 10% off, prior to application of the coupon.
  • Free delivery coupon – on an order of their choosing
  • Free item – under £20 RRP

Unavailable dates

The only date that we guarantee we will not do any consultations on is 25th December. However, all unavailable dates for consultations are stated on the booking page.

If you are unable to make any of the dates/times we have stated as available feel free to get in touch as we may be able to make an exception.

Please note that we put weekends as unavailable due to us taking part in most of our activities during these 2 days. this doesn’t however mean that we won’t be able to do them occasionally, it is just we are unable to do them all day and can’t guarantee times unless we have confirmed via email.

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